Maintaining an IT network is not easy. There are hundreds of ways in which things could go wrong, and it is next to impossible to come up with a solution if you have no idea where to even begin! This is normal, because most non-IT businesses put their focus into their own work, and not everyone knows how to diagnose IT problems and solve them.
But as the saying goes: better leave it to the professionals.
And that is why third-party maintenance providers are a lifesaver for those firms. Their work description is providing IT support for all kinds of IT tech, whether it is server maintenance or problem diagnosis. Now the question arises: Why third-party maintenance providers? Aren’t OEMs a much better bet, because they are the ones who made the hardware, hence better qualified to do the same?
The answer is yes, OEMs are a better bet. But OEMs also have a support period. Once this period expires, they will not provide any kind of help and support. This is basically how smartphones and software work: You are offered guaranteed support for a specific time, after which you are on your own. If you run into any issues post OEM support expiry, then finding a reliable replacement is something that takes time getting adjusted to.
And that is where third-party maintenance providers come in.
They are basically like an extended warranty, just from a different party. You basically get the same support, same replacement parts, same maintenance policy, possibly at a cheaper price and much better efficiency. Having a contract with a third party support provider can extend the life of your IT hardware a bit longer than the official OEM designation.
It is also important to choose a reliable support provider. Not everyone is the same, and not everyone guarantees the same kind of experience as your OEM. It is important to get in touch with a third party maintenance provider and get a quote of their supported services and plans beforehand so that you know exactly what you are getting into.
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