The Necessity of Having a Third Party Hardware Support Provider for Your Business

Every business firm in the world always keeps looking for ways to cut down on costs without compromising on the quality or interfering with the work flow. IT department is one such department of a business or office that eats up a sizeable amount of resources, both in maintaining it and running it. IT managers always have a daunting task on hand to try to keep the costs down to improve the cash management in the company.

OEMs, or Original Equipment Manufacturers, are those who have actually built the IT hardware, and most firms who use those hardware take support from OEMs. It is because they are reliable, and all the parts that come from OEMs are original and are built-for the hardware. But OEMs can’t keep supporting hardware forever. After all, their core formula is to make money, and they do this by cutting down support for older hardware and recommending businesses to move to new hardware.

Upgrading to newer hardware can be highly unfeasible for many business, whether it is the incompatibility for their software/hardware or the heavy costs involved in upgrading the hardware. But IT support is necessary to keep the machines in running order.

That is where third party hardware support vendors (TPHS) come in.

TPHS vendors usually provide full support for all kinds of hardware, both new and legacy ones. Like OEMs, they too provide original spares for all compatible hardware. The main benefit of TPHS vendors is that they have much more variety and cost much lower than OEM support.

Suppose there’s an IBM server that broke down. The issue is that the faulty component is well-known to be unreliable and installing a new one means it will break down too, eventually. In this case, OEM support, which is IBM, will always recommend installing that component because it is made by IBM. A third party support vendor, however, may recommend an alternative component, which is reliable but not made by IBM. This means more variety when it comes to support.

This one of the countless reasons why small to medium businesses are slowly moving to third party hardware support provider as they provide the same quality of service with lesser costs for support.