Gartner states that 71% of large-enterprises leverage third-party maintenance for the support over relying on Cisco for components or maintenance needs. Let’s create a scenario, you have a network up and running and you are considering your recovery plan and your maintenance options. What would turn to? The original equipment manufacturer, Cisco Third party maintenance provider?
As efficiency is everything in the IT world, third party maintenance is becoming more mainstream. From cost to labor to functionality, there are many reasons beyond this to make a shift to TPM for businesses, not the least of which is tremendous cost savings.As the businesses now are adjusting to the digital age, they expect efficiency among their IT professionals as well, with tight budgets finding new ways to reduce excess costs to their IT budget and improve efficiency by finding a better source for their network upkeep.
The difference between OEMs and third-party maintenance providers:
You might be familiar with Cisco, better known as OEMs often offering both equipment and support services for the users and many consider it as the best option as compared to third-party maintenance for IT professionals.
But it should be noted that third parties have a detailed service and the experienced professionals working under them have a deep understanding of the equipment. As the OEM has the ability of the provider to ship spare parts from the warehouse when the IT equipment fails, for many businesses, it is logical to think that OEM network maintenance must be the best resource, but they are neither the best nor the only choice available in the market.
Most OEMs manufacture a lot of components in-house but the blueprints are handed over to third party vendors who can provide you the same thing at a much lower price. Pretty much anything and everything is now readily available with many major components both critical and non-critical depending on the TPM you choose.
Some OEMs do offer free support and setup services in the first initial months and when your equipment really requires clerical work, you may notice a sharp rise in your support bills.
A focus on good service means your company will benefit in many ways, here are some benefits of choosing third party maintenance providers:
● Low maintenance cost
This is a big one for both those rare collectibles and your network equipment- especially when you are working with a limited budget. When you opt for third party maintenance, organization of any size can reduce their annual spend to support their hardware. On the other hand, when you extend the warranty from the original manufacturer you would have to pay twice the amount you would be paying to a third-party maintenance provider.
● Extended life of your technology
When you reach out to OEM they might tell you to upgrade your equipment and technology or it has reached end-of-support. But what if the equipment is still in working condition and can be repaired or only requires replacement of parts. What can be done then? So when it comes to extending the life of your networking equipment, you can find a new life for them through third party maintenance. Plus, TPM companies usually possess a wider variety of skills and experience with multiple manufacturer brands, as well as better service options.
● Single Provider with multiple support vendors
Using equipment from multiple manufacturers means that you may end up talking to several vendors while keeping up with maintenance and support contracts can be difficult. Dealing with multiple contracts and not to forget the extended time of downtime. TPM allows you to consolidate to a single contractor for all your issues. Moreover, many providers offering 24/7 monitoring, on-site as well as remote support.
Comments
Post a Comment