Who doesn’t like to get steaks for hot dog prices? Of course! This concept applies to the support that you can receive from third party support. Few companies who know the benefits rely on third party companies rather than getting support from original vendors. Typically, there are many advantages to switching to third party maintenance for your NetApp device for network maintenance, server, and data center storage devices, and many of the advantages are directly rooted in the basic difference in the business objectives from the original equipment manufacturer. Usually, they offer a variety of services from help desk on-site teams, depending on the nature of the contract and the problem.
Moreover, some of these things you could find online from the original company or manufacturer that created it, wouldn't it be better if you could save money and get a streamlined, personal experience? You would probably look no further than the third party support for NetApp maintenance requirements that is usually affordable up to half the cost of the vendor’s support and can have other advantages as well.
They are support focused
Client’s needs and requirements are the main focus and at its core for the NetApp third party support providers. The OEM has a vested interest in selling new arrays and eventually pushes you towards getting an upgrade, whose business goals center around hardware sales. On the other hand, TPM is focused on keeping your network, servers, and data center up and running. It is not about sales, but the customer service and support that they take as a priority.
They help you extend the life of your technology
No doubt, a NetApp specialist can provide you with great support, but they will also be unable to help if you want strategy changes and you want to deploy services from other OEMs.
When it comes to extending the life of your networking equipment and your storage or hardware is on the end-of-life product list according to the OEM, TPM will be able to provide you with unbiased advice that will allow you to make investments that will help to drive your business forward. Moreover, if you are not quite ready for a full network upgrade then they will be able to support it and keep it operational.
Experienced Technicians
You need a partner who employs only qualified specialists having direct, hands-on experience on your arrays. For instance, if you have a mix of network equipment products, you won’t find OEM service providers that can provide support for all the different hardware and devices you own. This will eventually force you to get service through multiple providers.
A reputable and experienced partner will be equipped with a team of technicians who are experts in a variety of tasks from a wide spectrum of manufacturers.
Significant cost-savings
When you work with third-party maintenance providers, you can save 30-50% off of the OEM support price and the initial annual fee as well. However, in most cases, it also depends on the circumstances, whether your company is expanding, trying to merge with the hardware upgrades, or if they have most of the software updates for any number of reasons.
Other than cost-savings, reliable support is the key factor in any agreement. They will study your needs, requirements and create flexible contracts tailored according to everything including the aspects like the budget. And supposedly, if your device is at the end of their service life, you can continue using it with their support. They can provide companies with active support even for older versions of the software that have fallen outside the standard support period.
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